Shipping policy

Some of our smaller items will ship via Ground Shipping, but most of our larger shipments will ship LTL on pallets. Our LTL shippers will reach out to the receiver to schedule a delivery appointment. Delivery appointments can be scheduled, typically, from Monday-Friday between 8am and 5pm.

We have very few shipping damages, but they can happen, so we have some policies set in place when receiving to help all parties quickly resolve the issue.

When receiving shipments, all items should be inspected on receipt. We recommend taking a photo of the shipment as it arrives and before unwrapping in case it is needed to help with your claim. We take photos of our shipments before they leave our facilities, so if you provide a photo on receipt, we can check it against our photo and confirm if items were left off the shipment or, in the cases of shipping damage, it will strengthen our claim with the shipper and help resolve things quickly.

If you notice obvious damage to the pallet, boxes, cartons such as holes, rips, or indentions make sure to note that on the delivery receipt and then open the box or boxes to inspect and see if the items are damaged. If the delivery driver will not wait while you inspect the boxes note that on the delivery receipt as well.

For concealed damage, our carrier allows 5 days to submit a claim. That means we would need the necessary information, photos, and damages within that time period in order to file a claim. If you plan on accepting a shipment and storing it for a while until you assemble the furniture, please go through and inspect the items to make sure there is not any concealed damage. Anything concealed damages submitted after the allotted time period may not be accepted.